Shipping & Returns

Furniture Shipping Information

We will discuss shipping details, methods and costs with you based on your desired items and your location when we recieve your order or inquiry.

We do not hide additional shipping costs into the cost of the items early on to attract you with shipping costs far below the real delivery costs of today. Better item costs... fair delivery costs.

The Illinois Amish Market is proud to offer nationwide shipping on all of our Amish handcrafted custom furniture.  We utilize numerous different shipping options to best get the furniture to you in the exceptional condition that it is crafted in and at the best cost.  All of our furniture is inspected by us and then picked up here in our store. It is inspected again by the carriers, blanket wrapped and then are loaded onto LTL common carriers or with contracted furniture haulers.  We do our best to contract with the most cost efficient and timely hauler without sacrificing furniture safety.  There are two main types of delivery that we offer and we discuss the options with our customers before any decision is made.  The main two types of Amish custom furniture delivery are curbside and white glove delivery.

Curbside Delivery

Lowest Cost - This is the type of service that competitors will use for their "special pricing." With curbside delivery your furniture will come blanker wrapped and be delivered to your address.  The shipping contractor will contact the customer when it reaches the local terminal and will set up a time to bring your furniture to your house.  It will be the job for you, the customer, to unload the furniture from the truck and take the furniture inside of the house.  Due to the size of some of the larger pieces we recommend you have a couple friends with you to help you get the furniture off of the truck and into your house.  In some cases the truck will have a liftgate to help lower the furniture to the ground but that is not always the case.

After you remove the furniture from the truck and BEFORE your furniture hauler leaves we encourage you to look over all of the furniture to check for any damage that may have taken place in the hauling process.  If you sign the form stating you receive the furniture and state that there were no issues, we will not be able to return the furniture at our cost.  We will still be able to fix any problems you may have with the furniture but it will be the your responsibility to arrange hauling back to us and then back to them.  If problems are found before signing the drop off manifest, then we wil be able to properly file any insurance claims that are required.

When you inspect the furniture while unloading please note any damage or evidence of mishandling on the shippers copy.    Be sure to document any damage and take digital photos so we can determine the best way to make things perfect for you.  If for any reason the hauler refuses to wait while you inspect the furniture note of the shippers waybill that they refused to wait for inspection.

Inside Delivery (White Glove)

We strongly recommend this method as cost effective, especially for larger pieces. We realize that you may not be able to arrange for help or have the ability to unload the furniture the moment it arrives.  If this is the case we can help arrange a shipping contractor that will not only delivery you Amish custom made furniture to you but will also either help you or will have help themselves to carry the furniture into your house.  In some cases this may only be possible at additional costs and in some cases the hauler that we contract will already offer this service at no extra charge.  The contractor will carry the furniture into your house and then remove all packing supplies.

Similar to the curbside delivery we recommend you inspect all Amish furniture for damagwe while the hauler is still at your residence before signing the waybill.  If any flaws or damage is found after the hauler leaves it will be the responsibility of the customer to cover any costs back to us and back to the customer for any repairs needed.

Come visit us in the Illinois Amish Country for pickup:

Lastly we always encourage customers to come visit us in the Illinois Amish country.  We are a brick and mortar store located in Arthur, Il.  When your furniture is completed we always set up all of your pieces in our store to inspect and make sure everything is perfect before we contact you.  If you are located in Illinois or an adjacent state or you just feel like making a road trip and visit our beautiful countryside we would be more than happy tro meet you and help you pick up your Amish furniture.  The only thing we recommend is that you bring plenty of blankets in order to properly wrap all of your pieces for shipment.  If you are not sure how many to bring we will be happy to talk you through how many you will need.

Some General Delivery Guidelines

• Our furniture can take anywhere from 6-26 weeks to build and 2-3 weeks for delivery depending on the shipper that we use. Please check your order acknowledgement for an estimated completion date. Please remember that our Amish woodworkers craft your furniture by hand, and these completion dates are approximate and are subject to change.
• We expect our professional curbside and inside delivery shippers handle and ship our furniture very carefully. The company that will deliver your furniture will contact you prior to delivery to schedule the delivery appointment and to go over the process.
• We will call or send an email to you with your delivery details at the time your order delivery is scheduled.
• Circumstances that delay your furniture delivery may arise that are beyond our shippers’ control – these include weather, traffic, natural disasters, and other uncontrollable events.
• Our shippers make deliveries during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. Some weekend and evening deliveries may occur. Our shippers will do their best to accommodate your schedule, but we cannot guarantee a specific time or day.
• Someone must be present during the delivery. If you have made and confirmed a delivery appointment with a shipper and fail to keep that appointment, you may be charged additional redelivery/storage fees and your delivery may be delayed.
• Some pieces do not ship completely assembled, or come in two pieces – such as leg tables or large hutches.
• Please note that the driver will NOT put together any cribs, dressers with mirrors, or furniture that needs to be mounted to the wall, even with White Glove Inside Delivery Service.
• It’s important to remember that we do not offer returns on furniture that does not fit in your home or office, through doorways, an elevator, or up the staircase, so advance planning is essential.
• There are situations where the inside delivery team cannot accommodate delivery into the room of your choice. For example:
  • Some pieces of furniture are just too large to fit through narrow spaces. Angles and sharp turns also create challenges for moving large pieces of furniture, and our team may not be able to physically overcome these challenges.
  • Our team will not raise furniture inside windows or remove windows or doors.
  • Our delivery team will not disassemble, move, or otherwise dispose of existing furniture in your home.
  • Prepare the room(s) that are receiving furniture by removing rugs, securing or removing low-hanging light fixtures or chandeliers, and moving other pieces of furniture out of the way. Pets should be secured in other rooms. The delivery team is not responsible for this prep work.
• As some of our carriers utilize large trucks,both Curbside and White Glove Inside Delivery require the following:
  • The road must be paved.
  • The road must be a minimum of 10 feet wide.
  • There cannot be any low hanging branches on the road, and there must be a clearance of at least 14 feet.
  • The street must have no vehicle weight restrictions.
  • The road cannot have sharp turns or curves.
  • Drivers must be able to safely turn around after they complete delivery.
• Contact us at 217-543-2766 prior to delivery scheduling if your home or business location is difficult to reach, or if any of the above restrictions apply. We will work out a way to deliver your furniture, but please be aware that this may result in additional charges and/or delays.